COURSE DESCRIPTION

Front Office Operations course is designed to provide learners with a basic understanding of front office procedures in the hospitality industry. Learners will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Learners will be trained in the importance of guest service, along with any technical aspects of front office operations. This course is designed to develop the students understanding of the front office operations of a hotel and the relevant components surrounding it. It introduces students to the systems, procedures and equipment used to manage and sell hotel accommodation providing learners with the knowledge, skills and competencies required to work at an operational level within the rooms division area of a hotel.

LEARNING OUTCOMES

Upon successful completion of this programme learners will be able to:-

• Describe how the hospitality industry is structured including the size, target markets, levels of service, ownership, and affiliation, and reasons for traveling.
• Explain how a hotel and the front office are organized.
• Understand the importance of the front office in the hotel industry.
• Apply the concepts of the guest cycle and develop competencies in handling all associated procedures
• Demonstrate basic knowledge and skills in the area of front office operations, and become familiar with the industry.
• Review the importance of communication with other sections within the hotel operation.
• Identify the types of reservations, how reservations are made, and how reservations are confirmed and maintained.
• List the tasks involved in the registration function.
• Outline front office responsibilities, focusing on communications, guests’ services, guest relations, and security functions.
• Describe accounting fundamentals and analyze basic front office financial statements.
• Understand the processes behind the computerised aspects of the Front Office and to be competent in the use of a Hotel Property Management System
• Summarize the procedures involved in checking a guest out and settling his or her account.
• Appreciate the importance of and operation of Hotel Night Audit
• Follow health, safety and security procedures in hospitality establishments and meet the ethical standards in providing the services.

FIELD ATTACHMENT

Being a professional course, Industrial Training is also included as a part of the curriculum. Field attachment is a field-based practical training experience that prepares trainees for the tasks they are expected to perform on completion of their training. The objective of the Field Attachment is to enrich students’ theoretical and practical understandings through firsthand experience. It provides an opportunity to students to learn by observing, participating and doing and it allows for contextualized and integrated learning based on direct interaction with ground realities. It also produces practically oriented graduates that meet the required job-related competences of their future employers.  A minimum of ninety days industrial training in a reputed Hotel has to be undergone by every student before the completion of course. The training has to be given under the supervision and guidance of the Hotel Training Manager. Each student will have to maintain a daily logbook and enter the observations and get it countersigned by the Hotel Training Manager. At the end of the Training, the student will have to submit a comprehensive Training Report undergone by him/her at the hotel.

ASSESSMENT & CERTIFICATION

Upon successful completion of the course assessments and obtain a combined final mark of 50% or more for the assignments and final exam through formative assessment, summative assessment) and in-person practical training, students will receive the TACOA Certification on Hotel Front Office Operations Training. Learners will also receive a course transcript with grades upon completion of their course.