TACOA Institute https://validator.w3.org/feed/docs/rss2.html Home LMS Dashboard My Courses My Courses LMS Payments LMS Dashboard My Courses LMS Payments LMS Payments LMS Dashboard Lesson 4 Proficiency Certificate in Office Management and Secretarial Practice Proficiency Certificate in Counselling Psychology Lesson 7 Lesson 1 Lesson 2 Lesson 1 Lesson 5 Lesson 6 Lesson 3 Lesson 3 Lesson 1 Lesson 2 Proficiency Certificate in Front Office Operations In Hospitality. S S Tutor Marked Assignment All guests should be treated differently based on appearance. A duplicate room key can be issued to anyone who requests one. The concierge is responsible for repairing hotel equipment. Room status reports are prepared by restaurant staff. Mobile phones should be used for personal chatting while serving guests. A receptionist should not reveal a guest’s room number to strangers. A wake-up call is used to advertise hotel services. Hotel guests should solve all their problems without staff assistance. Receptionists do not need computer skills Smiling at guests is considered unprofessional. Guests’ personal information may be shared with anyone who requests it. Receptionists should ignore guests who are waiting. Housekeeping performs guest check-in and check-out. The Front Office is responsible for cooking meals. Continuous training helps Front Office staff improve their skills. The Front Office is the first department that most guests interact with. A walk-in guest has a confirmed reservation Check-out is the process of assigning a room to a guest Telephone calls should be answered promptly and professionally Listening carefully helps resolve guest complaints. T A room marked “Vacant Clean” is ready for sale. Room rates are always the same for every guest. Blog