Programme Overview
The Business Operations Assistant programme prepares learners with practical skills to support daily business operations in offices, SMEs, NGOs, and institutions. Graduates assist in administration, customer service, records management, basic accounting, procurement support, and ICT-based office operations.
The Business Operations Assistant (BOA) course is designed to equip students with the practical skills and knowledge necessary to support the smooth running of day-to-day business operations. This course prepares individuals for a variety of roles within organizations, focusing on administrative tasks, customer service, office management, and operational efficiency. Students will gain hands-on experience in handling business correspondence, managing schedules, assisting with project management, and understanding key business processes.
Participants will learn how to assist in coordinating operations across various departments, ensuring organizational goals are met, and improving workflow efficiency. The course emphasizes the importance of multitasking, time management, communication, and problem-solving skills in a business setting.
Target group:
- School leavers,
- Entry-level workers,
- Entrepreneurs,
- Office assistants
Duration:
6–9 months (Full-time) or equivalent part-time/blended
Award
Proficiency Certificate in Business Operations Assistant (NACTVET Level 3)
Programme Learning Outcomes
Upon completion, the learner will be able to:-
- Support routine office and administrative operations
- Provide effective customer service
- Perform basic bookkeeping and financial support tasks
- Use ICT tools for business operations
- Assist in procurement and stock control
- Apply workplace ethics, safety, and teamwork skills
- Support small business and entrepreneurial activities
By the end of the course, the learner will be able to:-
- Communicate effectively in business environments
- Use appropriate business English vocabulary
- Prepare business correspondence and reports
- Demonstrate professional telephone and customer service skills
- Participate in meetings and presentations
- Apply workplace etiquette and communication ethics
Career Opportunities
Graduates may work as: –
- Business Operations Assistant
- Office Assistant
- Administrative Assistant
- Customer Service Assistant
- Records Clerk
- SME Operations Support Staff
Progression Pathways
- Certificate in Business Administration (Level 4)
- Certificate in Office Administration
- Certificate in Entrepreneurship
Assessment Methods
- Written tests
- Practical demonstrations
- Assignments
- Presentations
- Continuous assessment
Curriculum
- 9 Sections
- 56 Lessons
- 10 Weeks
- Module 1: Introduction to Business OperationsExplain basic business concepts and structures - Identify roles of a Business Operations Assistant5
- Module 2: Office Administration and ManagementPerform daily office support activities6
- Module 3: Workplace CommunicationDeliver quality customer service12
- Module 4: Basic Bookkeeping and Financial AdministrationAssist in simple financial records6
- Module 5: Procurement and Inventory ManagementAssist in procurement and inventory tasks5
- Module 6: Entrepreneurship and Small Business SupportSupport small business operations5
- Module 7: Workplace Ethics, Safety and Employability SkillsDemonstrate professional behavior at work6
- Module 8: Industrial Practical Training (Field Attachment)Apply competencies in a real workplace (4-8 weeks)2
- Basic Workplace Communication SkillsEquip effective workplace communication skills for quality customer service delivery.10
